Laduree Dispatcher Job Description Job Title: Dispatcher Location: Ladurée, Unit 3A Oakwood Business Park, Standard Road, Park Royal, NW10 6EX, London Job Type: Full-Time (8H shift flex: 05:00 am 17:00) Position Summary: We are seeking a reliable and dedicated Dispatcher to join our team at Ladurée.
The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.
Key Responsibilities: Coordinate and manage daily dispatch activities to meet delivery schedules for 12 Store Locations and meet customer expectations Maintain effective communication with team members to ensure accurate and timely deliveries.
Monitor and track deliveries, proactively resolving any issues that may arise.
Support the team by taking on additional tasks when needed, demonstrating flexibility and a team-oriented approach.
Ensure all dispatch processes align with Ladurées high standards of quality and service.
Inventory and Order Management: Oversee and track inventory levels to ensure accurate stock control and availability.
Work closely with the warehouse team and ensure that orders are picked, packed, and ready for dispatch.
Monitor incoming and outgoing shipments and document any discrepancies or delays.
Documentation and Reporting: Prepare shipping documents, and inventory reports accurately.
Record and report delivery status, delays, or issues to management and relevant departments.
Maintain records of all dispatch and receiving activities for compliance and operational efficiency.
Communication between the shops Serve as a point of contact for shops inquiries and provide real-time updates on delivery status.
Coordinate with shops regarding special delivery requests or adjustments to their orders.
Handle any complaints or issues promptly and professionally, ensuring customer (Stores) satisfaction.
Safety and Compliance Ensure all safety protocols are followed in dispatch operations.
Maintain compliance with transportation and warehouse regulations.
Monitor driver and vehicle compliance with safety and legal requirements.
Requirements: Strong work ethic and dedication to excellence in all tasks.
Practical common sense and sound decision-making abilities.
Willingness to go above and beyond to support the team and maintain exceptional service levels.
Ability to handle a fast-paced environment with professionalism and efficiency.
Minimum of 1-2 years of experience in a dispatcher or logistics role, preferably in a warehouse setting.
Full UK driving licence, 1 to 2 years experience in driving medium size vans.
Physical Requirements: Ability to lift and move packages up to 23 KG.
Ability to work in varying warehouse conditions (heat, cold, dust, etc.).
What We Offer: A supportive team environment.
Opportunities for growth within the company.
Competitive compensation If youre someone whos motivated, resilient, and ready to make a difference, we would love to hear from you!
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