Digital Services Support Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best.
To this end, NHS Scotland welcomes applications from all sections of society.Who we are:NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
Our purpose: Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran.Our values:• Caring, safe, respectfulTo find out more about NHS Ayrshire and Arran please click here - NHS Ayrshire & Arran - Home (nhsaaa.net)PositionAn opportunity has arisen for a Permanent Digital Service Support Officer based at Alisa Hospital, Ayr (with Hybrid Working).What you will do:Working within the Digital Services ServiceDesk, you will provide a comprehensive 1st line technical telephone support service to NHS Ayrshire and Arran.
You will ensure the continuous availability and efficiency of the IT clinical and administrative systems through troubleshooting, maintenance and repair of desktop hardware and software.For further information on the role please click the link below to view the job descriptionKnowledge, training and/or experience required to do the job:A HND in Computer and Network Support or equivalent is essential, as is experience supporting desktop hardware and software, including Remote access solutions.Knowledge and experience of supporting Microsoft products including Office 365 also essential.For further information on the requirements for the role please click the link below to view the person specificationHours: 37 hours per week, Monday-Friday with Hybrid working.