We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK.
The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively.
The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users.
We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.
Principal Responsibilities Perform the On-Site IT services and support (walk-in and on-site support) Support the local IT infrastructure Collaborate and engage with different business teams on IT related matters Provide user training and on-boarding Support meeting rooms and AV equipment Support end-user equipment as per client's standards Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager Perform visits to remote/ dispatched sites when applicable Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries Browser troubleshooting Re-imaging laptops Maintaining inventory of equipment Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs Keep aging incidents under check Provide reports of open incidents and actions being taken to resolve those incidents.
Experience / Education Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
Fluent in oral and written English.
Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) Experience with ITSM tools like ServiceNow and ticket handling Experience with KCS is an asset Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices If possible, experience with AV (audio/visio) equipment support (e.g.
meeting rooms, videoconferencing, MS teams) Experience working in an international environment is an asset Previous experience working in a 24/7 organization & willingness to travel on regular basis Knowledge of agile working method and maybe experience with KANBAN board metho