Desktop Support Analyst

IT Support Analyst - £35,000 - £50,000 - London, Onsite.
IT Support Analyst to join a top London Markets specialty insurer.
You will provide 1st/2nd line level support and resolve technical issues for staff across London.
This is a brand new support team and you will take ownership of the desktop support for the business.
Responsibilities Provide 1st to 2nd line support at a high level of service across all levels of seniority including Senior Management and VIPs Manage tickets via ServiceNow Deploy any application and system changes in line with the change management process Ensuring that Servers and Desktops are up to date with necessary software patches and updates, following the agreed schedule Troubleshoot Outlook along with any issues relating to Office 365 and Exchange Online Ensure all IT equipment is maintained to an exceptional condition Responsible for any incidents, service & Change requests/problems Troubleshooting RDS issues Provide out of hours support on a scheduled rota Skills and Qualifications required Experience in using Service Desk ticketing tools Microsoft 365, Office Suite ITIL training can be provided if necessary Please get in touch -