Job summary Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.
As part of the Desktop team you will be supplying 2nd line Desktop support to our users.
You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base.
You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.
Main duties of the job For further details and for the main duties of this role, please see the attached job description where this is outlined.
About us Working for us is an experience like no other.
We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits Competitive NHS salary A standard working week of hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks Wide range of discounts from various organisations across the UK Job description Job responsibilities For full details regarding the main responsibilities for role please see the attached job description and person specification.
Person Specification Previous Experience Essential Reasonable experience in a similar environment Experience of Microsoft operating systems Thorough understanding of Microsoft Office products Desirable Experience of computer networks Education & Qualifications Essential 4 GCSE's or equivalent, including English & Mathematics Current, clean driving licence HNC/HND or equivalent in Computer Skills / experience Desirable MCSE or equivalent qualification ITIL Foundation, or equivalent qualification