This Deputy Security Operations Manager is responsible for managing the day-to-day operational requirements of their site and providing subject matter expertise, support, and guidance to the customers sites within their remit.
This role will build strong and effective relationships with the security team, workplace teams, one-team service leads.
The Deputy Security Operations Manager will lead, inspire, and motivate their teams to service excellence and continuously look for innovative ways to improve operations.
Information: Position: Deputy Security Operations Manager Location: Belfast Pay Rate: £38,000 per annum Hours: 45 hours per week Shifts: Monday to Friday (As per needs of the business) Job Requirements: SIA Licence required.
Experience as a Security Team Leader/Supervisor/Site Manager/Deputy Manager is required.
Excellent written and verbal communication.
Excellent levels of customer service at all times.
Experience of working in a demanding, high-pressure environment.
Reliable, responsible, self-motivated, and able to work on own initiative.
To have a smart appearance befitting the company.
Flexible in the approach to daily duties and additional events when held on site.
Computer literate in Microsoft Word, Outlook, and Excel.
Demonstrate a strong aptitude for multi-tasking.
Team player, who will support colleagues and provide ideas to improve service delivery.
Ability to think and act quickly in emergency incidents or under pressure.
Job Responsibilities: To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the customer representative(s).
To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to your line manager.
Promote diversity and inclusion in the workplace and foster a culture of belonging and empowerment.
Build a trusting and effective customer relationship and play an active part in the client's one-team approach.
Liaise with the Security Operations Manager on a daily basis to ensure effective communication and deliver a high level of service.
Be the go-to contact for all daily operational Security and health and safety related matters and promote a security culture within their security hub.
Ensure effective links are established and maintained with local police, CTSA, CPA and other security professionals in the immediate area.
Ensure compliance with SLA's.
Proactively monitor and maintain staff discipline, standards, and conduct.
Having full managerial responsibility for the entire security team, including annual leave, sickness, lateness, etc.
Undertake incident management responsibilities as defined by the customer and CIS, being a point of contact out of hours in order to assist with emergencies/incidents.
Play a proactive part in the control of colleague turnover and liaise with HR to ensure that new team members are sourced appropriately and that prospective candidates are interviewed, vetted and employment commenced in accordance with company policies and procedures.
Ensure staffing within the security team is always at required levels, with regular shift patterns worked by trained and qualified colleagues.
Ensure all staff work in safe conditions and act upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
Consistently look for improvement and innovation to increase efficiency and improve the quality of service delivered.
To ensure that discipline is maintained on shift at all times including the wearing of full uniform and punctuality of officers.
To ensure the handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.
To ensure the highest standards of customer care are maintained all times when dealing with staff and visitors to the site.
Maintain confidentiality at all times and establish and maintain a good reputation with all.
Respond to communication in a professional and timely manner.
Identify any training needs for your staff and feedback to your line management whilst completing appropriate training documentation and records.
Take a proactive approach to increasing the services offered to customer.
Set and maintain the highest personal and professional standards as an employee of CIS and adopt a total quality approach to every aspect of your work, colleagues, and customers.
Attend all required meetings with the customer and your line management in support of the company's aim of consistent quality service delivery.
Ensure that you complete and submit timesheets/holiday and sickness forms within the given timescales.
Liaise closely with your Team to ensure that they are aware of the changing requirements of the contract.
Carry out any reasonable requests made by CIS management.
Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England.
At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference ?
we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.
CIS Security Ltd is proud to be an equal opportunity employer and value diversity.
We welcome applications from all sections of the community.
All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
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