html Who You Are Minimum of 5 GCSEs (including English & Maths) or equivalent qualifications.
Experience with the Care Act and charging policies in a large finance operation.
Skilled in supervising staff and working effectively under pressure in a 'lone working' environment.
Able to handle potentially aggressive or volatile situations involving customers.
Track record of delivering training sessions and working in a customer-focused setting.
Possess strong performance management and leadership abilities.
Capable of developing strong relationships and establishing credibility with various stakeholders.
Enthusiastic and empathetic, skilled in coaching and mentoring with high emotional intelligence.
Innovative in problem-solving and improving finance service delivery.
Proficient in using IT, including Google applications, Agresso, and other software for data management.
Willingness to work evenings, undergo training, and visit homes, sometimes accessible only by stairs.
Ability to communicate effectively with distressed or vulnerable individuals regarding Adult Social Care charges.
What the Job Involves Manage ASC income and debts, leading other officers to maximize ethical and empathetic income collection.
Deliver service activities and resolve complex customer complaints within your area of expertise.
Maintain communication with service providers to ensure coordinated service delivery.
Responsible for managing collection of ASC income and effective debt recovery across a large service area.
Maintain up-to-date knowledge of statutory charging policies and emerging legislation.
Provide expert advice on legacy debt management to team and ASC colleagues.
Negotiate invoice payment terms with clients while ensuring adherence to policies and procedures.
Support Adult Social Care directorate with accurate debt monitoring information.
Represent the Council in Court hearings, preparing documents for legal services referrals.
Monitor payments and manage write-offs according to Financial Regulations.
Support project management for new systems or processes and ensure staff training and capability.
Respond to audit queries, FOI requests, and other inquiries as required.
Achieve performance targets and engage in partnership working to improve service delivery.
Collaborate with external agencies to provide financial and legal support to customers.
Ensure compliance with health, safety, and equality standards, and maintain confidentiality of personal data.