Job Title: Technical Security Engineer Working as part of a team of engineers, you will primarily be responsible for the delivery and in-life support of cybersecurity services to clients.
The role includes the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure.
All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA's and KPI's can be tracked.
Responsibilities: • Work with clients to deploy Cybersecurity services including (but not limited to): o Sentinel One EDR o FortiEDR o FortiSIEM o FortiSOAR o Qualys (Network scanners and Cloud Agents) o Mimecast o Microsoft Sentinel, Azure & Entra o CybSafe training platform • Monitor the health of cybersecurity infrastructure (both client based and internal) and investigate alerts as required (note that security alerts will be handled by the SOC team) • Respond to client support queries to provide effective and efficient resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes.
• Manage your workload efficiently to ensure deadlines are met and project plans are adhered to • Communicate with clients over telephone, IM and email in a professional and courteous manner at all times.
• Follow existing documented process for the rollout of services, updating where required to a high standard.
• Assist in the development, handover and documentation of new services and the transition into live operation by the SOC team MUST HAVE: Experience working in a MSP environment SC Clearable Skills/Must have: • Practical IT support experience, covering desktop, server and networking skills • Customer service experience e.g.
1st/2nd level support on a Technical Service Desk.
• Customer-service oriented with a problem-solving attitude.
• Good written and verbal communications skills able to give instructions to a non-technical audience.
• Strong team player with desire to share knowledge.
Benefits: Certification sponsorship Professional development plan Salary: £30,000-£45,000