Enso Recruitment are delighted to be partnered with a local SaaS leader, to recruit for the role of Customer Support Executive.
The role demands a strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service.
The primary focus is on resolving customer issues promptly while consistently achieving exceptional levels of customer satisfaction.
The Person Ability to communicate effectively in both verbal and written forms to address technical and consultative audiences.
Demonstrate superior attention to detail in all aspects of work, ensuring accuracy and precision in tasks and communication.
Proven ability to work collaboratively as a team player with a positive "can-do" attitude, fostering a supportive and inclusive work environment.
Display a genuine passion for technology, staying informed about industry trends, advancements, and emerging technologies.
Driven to become a trusted advisor to both peers and customers, offering valuable insights, guidance, and support based on expertise and experience.
Capable of understanding customer needs and tailoring training solutions appropriately to meet their needs and expectations effectively.
Dedicated to delivering an exceptional customer experience, going above and beyond to meet customer needs.
Key Requirements: Available to work shifts between the hours of 07:00-21:00 Monday to Friday as well as weekend and public holiday support 07:00-15:30 on a rota basis.
Strong customer facing skills, with a proven experience in achieving high customer satisfaction.
Advanced technical proficiency in troubleshooting software applications and system integrations.
Experience with ticketing systems, CRM software, and other support tools.
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities.
Relevant certifications (e.g., ITIL, CompTIA, Salesforce) preferred but not required.
What you can expect from us: Competitive salary Hybrid Working Environment whereby you can work from home and our office in Belfast Access to free parking Development opportunities Regular social events Private health insurance 35 days annual leave, including bank holidays To find out more, or to be considered for this opportunity, please hit Apply Now today.
Skills: Technical Support Customer Support Client Services