This is a rare chance to be part of a success story in the continued growth of a successful SaaS technology company.
The rewards include share options, performance bonus and genuine career progression with no ceiling.
ROLE IS BASED IN COVENTRY, HYBRID BASED, EXPECTED 3 DAYS PER WEEK IN COVENTRY OFFICE Launched in 2017, Rightcheck is on a very exciting journey to disrupt; transforming traditional manual HR & recruitment approaches to undertaking background screening of new employees with a simple app-based solution.
Rightcheck has seen impressive year-on-year growth.
We've expanded our team and our solutions.
And we are immensely proud of the client and business partner relationships that we have already built - which include many blue-chip organisations.
Rightcheck is a close-knit team, where everyone is valued and where everyone takes initiative and ownership to grow the business.
The CSM role at Rightcheck is in effect the 'king-pin' in the company – you will be right at the centre of the business, forming a vital co-ordinating link between sales, product development and customer support.
Your mission will be to ensure users and customers of Rightcheck always have a 5* experience.
You will also play a key role in scoping enhancements to the product that will make an impact today and help to define the future direction and product roadmap for Rightcheck.
This is a really exciting time to join Rightcheck as it moves into it's next phase of growth; you will be empowered with the autonomy to create and implement change.
For some this will all sound daunting (if so, this is not the role for you!
), for others this will sound like an amazing challenge & opportunity to make a real impact and be 'large cog' in a 'small (but rapidly growing!)
wheel'.
Key Responsibilities Build, manage and mentor a team of customer success professionals to underpin the 5* delivery of our services.
Introduce and manage a multi-tiered customer support/contact plan to maintain customer satisfaction, create advocates and cross sell additional services.
Proactively evaluate and improve the customer journey, ensuring an efficient on-boarding and support in-use process.
Lead regular and ad-hoc meetings with internal staff and external clients to drive continuous improvement.
Leverage your understanding of SaaS and AI technologies to drive innovation and enhance customer experience.
Own Service Level Agreements and Key Performance Indicators, including any remedial/corrective action plans required.
Collaborate with internal teams to ensure successful product releases and launches.
About You We are looking for a dynamic and proactive individual with a passion for SaaS technology and its potential to transform industries.
You'll thrive in a fast-paced environment and relish the opportunity to roll your sleeves up, take ownership and drive change and deliver results.
Essential skills and experience At least 2-3 years of experience within a senior client facing role such as Account Management or Customer Success Strong communicator with good networking skills and able to build strong positive relationships internally and externally Excellent oral, written communications skills as well as excellent attention to detail Experience managing and mentoring a team, with a proven ability to inspire and motivate others.
Proven ability to manage multiple priorities, balance deadlines, and meet business objectives.
Confident adopting and using software packages, business applications, and SaaS platforms.
What we offer Competitive salary with share options and annual company performance bonuses.
Genuine opportunities for career progression with no ceiling to your growth.
Hybrid working model (3 days per week in our Coventry office).
Collaborative and supportive team culture.
The chance to work with blue-chip clients and play a key role in a thriving business.
Great benefits package, including contributory pension and 25 days holiday.