About the Role: We are currently seeking Customer Service Specialists for exciting upcoming opportunities in Manchester and the surrounding areas.
These roles will focus on delivering exceptional service to clients, solving customer queries, and contributing to business success through positive customer interactions.
If you're passionate about helping others and want to take the next step in your customer service career, we'd love to hear from you.
Responsibilities: Engage with customers to address queries and provide accurate information.
Resolve complaints and escalate issues when necessary to ensure customer satisfaction.
Process customer requests via phone, email, or live chat with professionalism and efficiency.
Maintain detailed and accurate customer records using CRM software.
Contribute to team goals and overall customer service improvement initiatives.
Requirements: Proven experience in customer service or a client-facing role is preferred.
Strong communication and interpersonal skills.
A proactive approach to problem-solving and customer needs.
Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
Familiarity with CRM software or customer management systems is a plus.
Benefits: These typically may offer: Competitive salary and incentives.
Comprehensive training programs to help you succeed.
Flexible working arrangements, including hybrid opportunities.
Career progression pathways within growing companies.
Location: Manchester and surrounding areas.
Requirements Proven experience in customer service or a client-facing role is preferred.
Strong communication and interpersonal skills.
A proactive approach to problem-solving and customer needs.
Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
Familiarity with CRM software or customer management systems is a plus.
Benefits Competitive salary and incentives.
Comprehensive training programs to help you succeed.
Flexible working arrangements, including hybrid opportunities.
Career progression pathways within growing companies.