Our client believes in fostering a work environment that is both challenging and rewarding.
As a market leader in the construction materials testing industry, they offer their people the opportunity to work with cutting-edge technology and innovative solutions.
They value professional growth, collaboration, and a commitment to excellence, ensuring that every team member can thrive and make a significant impact.
This role offers a unique chance to lead a small dynamic team in a market-leading company within the construction materials testing industry.
About the Role: As the Customer Service Manager, you will be pivotal in enhancing the customer service experience.
You will take ownership of customer issues, ensuring their resolution, and lead a small team of Service Engineers.
Your responsibilities will include managing installations, calibrations, and maintenance of cutting-edge products, while collaborating with international teams to provide exceptional support.
What Our Client Offers: A leadership role in a globally recognised company.
Professional growth and development opportunities.
A collaborative and innovative work environment.
The chance to significantly impact customer satisfaction and service standards.
Key Responsibilities: Lead and schedule daily activities for the Service Engineers.
Efficiently handle customer complaints and queries.
Maintain and improve service desk operations.
Collaborate with international teams to solve customer issues.
Travel up to 50% to support customers on-site.
Ideal Candidate Profile: Experience inf Material/Civil/Geotechnical Engineering or related fields.
Proven experience in customer service/technical support.
Excellent communication and problem-solving skills.
A proactive and resilient approach to managing multiple requests.
This is a great opportunity to join a team that values expertise, innovation, and customer satisfaction.
If you are ready to make a difference, apply now!