Customer Service Manager (Contract, Temporary)

Customer Service Manager 35,000pa
Permanent
Manchester City Centre
A high growth ecommerce business are seeking a permanent Customer Service Manager to join their team.
This is a newly created role, leading a team of 3 customer service advisors, with the view to further expand, develop and implement processes within the customer service department.
Manage the customer service function, ensuring exceptional customer service at all times - liaising directly with customers and dealing with any escalations
Lead, coach, develop and manage the customer service team, including 1-2-1s, target and goal setting, providing clear direction for company and individual performance
Providing customer service across multiple communication channels, including social media platforms
Monitor and set KPI's, analysing performance trends, providing actionable insights for improvement
Oversee implementation and usage of CRM systems
Previous experience within a customer service manager role within an office based environment
Strong leadership and people management skills
Excellent knowledge and usage of CRM systems and social media platforms
A strong passion for customer service and empathy for customer pains
Desirable - implementing processes into a customer service team
In return you will receive a competitive salary of 35,000pa, hybrid working, great working hours of Monday - Friday 9am-5pm, excellent future development and progression opportunities and real autonomy to run your own department how you see fit.