Customer Service Executive

Retain and manage existing customer relationships.

• Receive customer orders/artwork/information.

• Provide accurate information for estimating, production, reprographics, and technical departments.

• Create Job bags for production following strict process controls.

• Distribute accurate information internally and externally to fulfil customer requirements.

• Customer liaison regarding price, lead-time, and delivery.

• Stock management.

• Critical delivery date management.

• Raise purchase orders for raw material and outwork services.

Account Executive / Sales Order Processor - Print Job Requirements
Previous experience in Customer Service and a passion for delivering excellent levels of care as this is very important for our brand and our customers.

• Previous experience in a print environment
• A confident communicator and able to handle complex situations.

• Strong organisational skills coupled with the ability to prioritise workload and plan effectively.

• Ability to work well in a fast-paced environment.

• Prepared to take ownership of projects from start to finish.

• Self-motivated and enthusiastic focused approach to work.

• Good IT and Microsoft office skills.

• Strong attention to detail.

• Ideally experience of New Project Development and Project Management.

Account Executive / Sales Order Processor - Print Salary & Benefits
Salary is £28-30K
09:00-17:00 Monday-Friday
Workplace Pension
26 days holiday plus bank holidays