Salary: Base pay is £13.46** per hour plus an additional £1 per hour when working weekends**Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%.
Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.Shift available: Wednesday to Saturday 7am to 4.30pm (36 hours per week)Training: Monday 20 January to Friday 31 January 2025, Monday to Friday 8am to 4pm (based off site at Regus, Leicester)Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our brand new site in Leicester's Radar Road sets the stage for your journey with NEXT Online.
Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub.
Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.Our International department delivers to approximately 130 countries globally with growing teams across our contact centres Leicester , Manchester, Poland and Pune.International Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.What you'll be doing:As an International Language Advisor, you will provide exceptional services to our customers through inbound and outbound calls, emails and chats whilst navigating through our computer systems.You will use your excellent customer skills to build confidence with our customers and truly listen to their needs.Using your keen eye for detail and your problem solving mindset, you'll communicate the best course of action to leave our customer queries fully answered and resolved.What we're looking for:With previous experience in customer service, ideally within a call centre or customer facing environment, you'll be a team player with excellent communication skills with the ability to communicate in a confident, clear and friendly manner, working in a fast paced environment.You will be fluent in English and Ukrainian spoken and written and have good literacy and numeracy skills.You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us.
You will also be able to build a rapport whilst remaining positive and resilient.What's Next:Press the apply button now to start your application.
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application.
If you match our criteria we will be in touch regarding the next steps.All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.
Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.