Salary: £24,868.02 - £26,512.69 per annumCustomer Service Advisor 35.4 Hours per week Permanent contract£24,868.02 - £26,512.69Wychavon District Council are recruiting for a Customer Services Adviser to join our team in providing great customer service to our community.
We are seeking candidates who embody the Councils values of openness and accountability, innovation and improvement and fairness and respect.This role will be working in a team of Customer Service Advisers, giving advice to and acting as an advocate for customers at three Community Contact Centres.
This role also includes running a Reception point and switchboard service.Our Customer Services team is primarily based in the Civic Centre in Pershore, but this role will have the requirement to work from the Evesham and Droitwich contact centres, which means you have the opportunity to get out into the Community and be a first point of contact for customers.About you We are looking for candidates who can demonstrate:Aspiration to excellent Customer ServiceA professional and personable mannerEnthusiasm for team workingPrevious experience with members of the publicAble to confidently engage with a diverse range of customers face to face, via telephone and in writing Use of Microsoft Office applicationsPlease refer to the Job description for more information on the role and requirements.What we can offer Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.
So, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme.To discuss the post or for further information, please call Joanne Franklin, Customer Services Manager on 01386 565417 Closing date: Sunday 8 December 2024Interview date: Wednesday 18 December 2024 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.Attached documentsJob DescriptionEmployee BenefitsLocation: Pershore