Customer Service Advisor

Key Responsibilities Handle calls and queries appropriately and in a polite and professional manner.
Take payments over the telephone.
Negotiate suitable payment arrangements with debtors.
Answer debtor queries and update the status of accounts accordingly using the client's systems.
Review debtor evidence in line with acceptable company standards.
Adhere to the client's business parameters.
Comply with company policies and regulatory requirements on every call.
Working Hours 40 hours per week.
Shifts: Monday to Friday between 8:00am and 8:00pm on rotation, and the requirement to work 1 in 4 Saturdays from 10am to 2pm.
Benefits Enhanced annual leave entitlement, starting at 31 days  Access to our prestige Benefits and Rewards Portal  Long service rewards - both financial and leave-based Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme      And other excellent benefits you'd expect from a market leader.