Responsibilities as our Customer Service Advisor will include:Be the first point of contact for incoming telephone calls, answering queries using the Colleges CRM system, use of Live Chat and providing initial information, as required.Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service.Deal with messages left on the voicemail in accordance with procedures.Take messages when necessary and e-mail them to the correct contactsWork with the other support teams to correctly signpost enquirers and give correct and up-to-date informationWork with colleagues on both sites to ensure information is passed on and updatedTo assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services.Processing petty cash, counting of floats & supporting cash officer with daily bankingIssue staff and student ID badges The above list of duties is not exhaustive and is subject to change.
The post holder may be required to undertake other duties within the scope and grading of the post.
As our Customer Service Advisor, youll ideally have: Level 2 (or equivalent) English and MathsCompetent in Microsoft Office applicationsWorked in a reception environment or busy office when customer service was keyThe importance of delivering high standards of customer service.Excellent telephone mannerCommunication skills including written and verbalExcellent administration skillsAttendance at college events ie open evenings including outside of normal working hours Benefits of working with us:You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' serviceup to 4 days additional leave during the Christmas closure periodFree parking at all of our college sites (where spaces are available)Access to Discount Schemes at multiple retailersEnrolment into the NEST Pension Scheme