Customer Service Adviser

Your Career, Your Danske Bank..Youre Danske Bank Your role: Customer Service Adviser Killeaton House, Dunmurry & Portadown We are Northern Irelands leading bank, ranked number 1 locally managed best company.
Our multi award winning contact centre team are looking for new Customer Advisers to join us in January 2025.
Here at Danske Bank, we are so much more than a contact centre, we are a family and a community.
Culture is embedded in everything that we do.
We are a place to work that encourages our colleagues to continually enhance their professional and personal development all in a space that creates a true sense of belonging in a safe, fun, focused and driven environment.
We are Passionate about our Diversity & Inclusion strategy and in the Contact Centre we have our own Diverse groups to support this such as our Belong Team, Culture Club, Green Team and Team Engage.
Everyone is welcome to join these groups and get involved - New Ideas are the best Ideas!!!
As a team we have many opportunities to come together to support the community through volunteering and Fundraising while having lots of fun along the way.
We truly believe that Colleague engagement creates a sense of value, and this contribution, commitment and loyalty form part of the foundations of Danske Bank.
Why youll want to work with us At Danske Bank were driven by a clear purpose to help Customers, Colleagues and Society Thrive.
We recognise the importance of our people and ensure that our Colleagues feel valued and encourage progression through various development programmes at all stages of career progression.
We offer a Fully paid comprehensive Training Programme.
We want you to be successful and will make sure that you have a well-planned career pathway which can lead to promotion within 9 months.
From flexible working patterns and reset spaces to free parking, we offer a diverse range of other benefits that will match what matters most to you and to your lifestyle.
What your day will look like As an inbound based telephone Customer Service Adviser, youll quite often be our customers first point of contact.
You will help with a range of queries about our products and our services.
You will always be looking to Identify Customer Needs and support the customer on their banking Journey, while Educating our Customers on our Digital offerings.
Explore all options and take Ownership to resolve the customer Query and act as an ambassador for Danske Banks products.
Contribute to an environment of colleague collaboration to achieve Team and individual Goals.
Ensure very customer interaction exceeds the customer expectations.
What skills and experience do you need to join us?
Our Customer Direct team is passionate about delivering an excellent service.
So, if you take pride in going that extra mile for the customer, we would love to hear from you.
Banking experience is not necessary, just a passion for making every customer feel valued and if you are a good communicator with the ability to build Rapport and the potential to identify customer needs while educating our customers on both new and existing products and services then you are going to be a great fit!
And remember our contact centre is highly collaborative.
Our training is of the highest standard so you will always be supported.
What we can offer you... Theres much more to working at Danske Bank than just a salary, but for this role we are offering a starting salary of £22,000.
As a Customer Service Adviser, you will receive 32 days leave per year which includes 22 days annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).
We also offer an attractive range of flexible benefits centred on wellness.
Everyones circumstances are different, and our benefits can be tailored to your needs.
For example, you can buy more holidays or if you need to avail of medical treatment, then you can use our free private medical care.
If you want to make your money go further, our Danske Discounts offering is just for you.
With non-stop discounts, on things such as eating out, motor or retail.
Your working pattern - did we mention that we have a hybrid-working model?
Once you are fully competent within your role, youll be able to work remotely for up to 2 days per week.
For the first 6 months your typical work pattern will be between 8.00am & 6.00pm, based on your preference, with only one evening every 3 weeks normally until 8pm.
Youll also work one Saturday every 4 weeks and then you can take a day off during the week instead.
We dont ask you to work on a Sunday but if you volunteer to do so, then we will pay you double time.
Same for Bank Holidays if you volunteer to work you will be paid double time.
Its a great way to boost your income!
No wonder we are recognised as one of Northern Irelands Best Companies to Work for.
So if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find the perfect home in Customer Direct.
Sound good?
Great!
Then get that CV polished.
We cant wait to hear from you, so share your CV with us as soon as possible.
If you do have any questions about the roles, then reach out to Danielle Angelone or Seamus Lavery on: and they will be happy to help you.
We cant wait to hear from you & good luck!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences.
Danske Bank is proud to be an equal opportunity workplace.
That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
About Us Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group.
Weve been helping people and businesses achieve their ambitions for over 200 years.
Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels.
We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society.
You can read more about our approach to Social Responsibility here .
Were different to other banks we have a European flavour but were proudly local and our CEO is based here.
We have the strength of an international parent, combined with our local presence, decision-making and expertise.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.