Customer Service Administrator

Job Title:  Customer Service Administrator Location:  Redditch Salary:  £24,000 - £25,500 per annum  Day-to-Day Responsibilities  ? Foster positive relationships with customers.
? Liaise with planning to ensure customers are informed of accurate and up to date delivery requirements.
? Processes orders and oversees cycle of order fulfilment.
? Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
? Maintain accurate records and document service activities and discussions ? Ensure customer schedules / orders are input onto system in a timely manner.
? Handle complex and escalated customer service issues ? Co-ordinate and manage customer service and logistics projects ? Facilitate the shipping of products from one destination to another ? Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay ? Maintaining logs of additional transport costs ? Receives products and coordinates delivery ? Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met ? Oversees inventory of goods and vehicles ? Liaising with supplier to progress orders ? Raising subcontract notes and booking not system ? Reporting supplier data to management (TBC) ? Some receptionist duties i.e.
answering telephone Key Skills and attributes ? Excellent Communication skills both verbal and written ? Organisational skills ? Problem solving ? Task management ? The ability to stay calm under pressure #INDASH24