Customer Service Administrator As Customer Service Administrator, you must be an organised, friendly, proactive and confident.
The role will involve frequent contact with customers & clients.
The successful candidate will also be responsible for delivering an exceptional customer experience and assisting with general administration.
Our working hours are Monday – Friday 9am – 5pm.
Key responsibilities Handling customer inquiries via phone & email.
Maintaining and updating customer records in our core system.
Proactively calling vulnerable customers to support them in the event of power loss.
Accurately logging all customer interactions.
Objective: Deliver first class customer service to ensure industry leading customer journey.
Assist customers & clients promptly and professionally.
Maintain a solid relationship with all internal departments/staff members.
Essential skills / experience Good Customer Service skills A good working knowledge of Microsoft Office (Word, Excel) Adaptability and multitasking capabilities in a fast-paced environment.
Good attention to detail.
Excellent communications skills.
Experience in checking documents and accuracy of detail.
Maintain excellent standards of departmental administration.
Multitasking and time-management, with the ability to prioritise tasks Benefits include: Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment.
The company gives you the opportunity to buy/sell up to 3 days per year.
Bonus Enhance Pension Private Medical Insurance Life insurance Company training programmes to help you develop.
Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
Volunteering day: one day a year fully paid.
2024 has been an amazing year for ESP Utilities.
It has seen remarkable growth & seen us go from strength to strength.
We very much plan the same for 2025!
Now is an amazing time to join a fantastic team and really help your career goals be achieved!