We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.This is a highly regarded international innovative organisation.
The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.What's in it for you?Salary: Up to £29kHours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm1 day working from home after probationPensionGrowing and progressive environmentBusy and interesting roleExcellent opportunity to develop within a busy companyKey ResponsibilitiesProviding effective customer service over the phone and face to faceHosting customers who visit the showroomEffective handling of circa 60-80 customer calls/emails dailyAssisting customers with order requirements, raising orders, and updating customers on order statusSupporting new business and creating new accountsHandling invoice/collection queries.
Managing quality and return queries.All pre and post sales enquiries.Customer complaint handling.Advising customers of any stock delays or any impact on customer experience.What they are looking forMinimum 2 years customer service experience,Retail (customer facing) experience will be consideredProficiency in MS Word and ExcelExcellent verbal and written communication skillsNumerateDrives for results and positive outcomePays close attention to detail, and accuracyProactive, with ability to multi-task and manage time effectivelyPrevious experience using SAP is desirableA car driver is preferred due to office location