Are you ready to launch your career with a role that combines customer service, sales, and relationship-building skills?
Whether you're a recent graduate, career switcher, or school leaver, IRIS Software Group has a fantastic opportunity for you to join our Customer Renewals Team!As a Customer Renewals Associate, you'll play an essential role in maintaining strong connections with our clients.
You'll work with existing customers, providing high-quality service to renew their policies and help them get the most out of our software solutions.
This is a great stepping stone for anyone looking to build a rewarding career in a growing company!What Will You Be Doing?In this role, you'll:Provide friendly, attentive service to all customers, addressing queries and assisting with renewals.Maximise IRIS's revenue by ensuring customer satisfaction and loyalty.Manage client communications from start to finish, taking ownership of each enquiry.Offer renewal quotations that best meet each customer's needs, focusing on quality and value.Build strong relationships through phone and email, becoming the trusted point of contact for your customers.Stay up-to-date on product developments to provide proactive service.Track and manage renewal activities to ensure all renewals are handled promptly.What Are We Looking For?We'd love to hear from you if you're:Customer-focused with experience in a customer-facing role (face-to-face or over the phone).A great communicator with strong written, verbal, and numerical skills.Calm under pressure and able to problem-solve with logical thinking.Motivated, detail-oriented, and comfortable working with MS Office tools.Desirable: Sales experience or knowledge of the education or accountancy sector.Passionate about developing your career with a successful, innovative company.Why Join Us?Career Development: This role is the first step to building a long-term career with IRIS.Supportive Team Environment: Be part of a friendly team that values growth, collaboration, and a positive work culture.Competitive Benefits: Enjoy perks like training programmes, career progression opportunities, and more.How Does Our Application Process Work?Here's a step-by-step guide:Apply Online: Submit your CV and answer a few quick questions to get started.Short Pre-Recorded Video Interview: If shortlisted, you'll be invited to complete a brief pre-recorded video interview.
This is your chance to introduce yourself and give us a sense of your personality and enthusiasm for the role.Initial Interview and Online Assessment: After the video interview, we'll arrange an initial interview with a member of our Talent Team and send you an online assessment to complete.Group Assessment Day: Join us on 20 or 21 November at our Manchester office (M1 4DY).
You'll take part in a group exercise and roleplay activity alongside candidates for our Sales Development roles.
This is your chance to show us your skills and experience IRIS's culture firsthand!We want to make sure everyone has a great experience, so if you need any special accommodations or have specific requirements, just let us know.
We're here to support you through the process and help you shine.Don't wait—apply today and start your career journey with IRIS Software Group!
Due to high interest, applications may close early, so secure your spot now.