ResponsibilitiesBuilding outstanding customer relationships to provide the best possible service to our global customers within the Yoga community Liaising with our operations team to ensure seamless customer experience through the operational processes Responding appropriately to all questions and queries within the designated time frame across multiple written channels of communication including email, social media, live chat, online messaging, review responses, public Q&As and more.
Managing customer relationships across different social media platforms Conducting ongoing community engagement and gathering sales leads to support business needs Managing customer databases Organising and handling general office management tasks Varied ad hoc support to other members of the Team including the CEO where required What you'll haveEssential: Outstanding customer service skills and a genuine desire to go above and beyond An ability to think strategically and see the wider context and deeper significance of daily tasks Ability to work autonomously within an agreed remit to manage workloads and turnaround of work Great problem-solving skills and a dedication to finding the most efficient but complete solution to issues as they arise Excellent writing and communication skills with a friendly disposition Excellent academic record Highly personable and able to fit in with a hardworking and dynamic team A common sense approach, a willingness to learn and a hard-working nature to get the task done Some previous experience in office or administrative work Advantageous: An interest in fitness, wellness and/or Yoga Experience working in the health and fitness and/or yoga industry Experience working in a start-up or fast-growing e-commerce business What you'll bring Proactive, dynamic & energetic and with a real willingness to be hands-on and get involved Exceptional communicator, particularly adept at written expression Highly personable and able to fit in with our hard-working team Strong attention to detail Proven to thrive in a fast-paced entrepreneurial environment As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously We want our people to develop, learn and thrive here.
If you have the right spirit, enthusiasm, integrity and energy, we will provide you with exciting ways to personally develop, and, of course, to be part of shaping the future of our ambitious company.
What we'll bringKey perks: Competitive salary Hybrid and flexible working structure – remote and office-based.
Private Health Insurance.
Good holiday allowance.
Pension contribution.
Monthly fitness/wellness/gym allowance.
An exciting calendar of team social gatherings and events.
Probably the best people you've ever met.
And more