Position Credit Controller Location Voyage Care, Wall Island, Birmingham Road, WS14 0QP Fixed Term Maternity Cover 13 months Reporting to the Credit Control Manager, the Credit Controller is responsible for the timely and effective receipt of payments and query resolution through communication with customers and the operational network.
Role & Responsibilities Contacting customers by telephone and email to ensure timely receipt of payment Manage your own workload to ensure all key accounts managed in accordance with the department KPI's Ability to run and analyse an aged debt report Liaise with other departments to ensure invoices are generated in a timely manner and all payments are allocated at month-end Liaise with the operational network and other internal departments to resolve outstanding queries Take card payments when required Escalate overdue and/or queried accounts to senior management where required Conduct conference calls with the branches/operations to give an update of overdue debt and outline processes to prevent future queries Meet with branches and/or customers where needed to resolve disputes and implement processes to prevent future queries Negotiate settlement figures and/or payment plans where required Creation and distribution of Statements and other chase letters where needed Review and reconcile accounts including unallocated payments The ideal candidate Essential Strong communication skills both verbally and written Excellent analytical skills, including strong Microsoft Excel skills Ability to negotiate with customers Ability to work towards and achieve deadlines and targets Minimum of 2 years' experience in a similar role Desirable Able to work well as part of a team Experience working in the healthcare sector Possess good self-motivational skills Excellent organisational skills to prioritise work load Ability to learn new systems quickly Able to reconcile large quantities of data Calm and confident demeanour