BACKGROUND Alliance Wine is a producer and supplier of wine to the on trade and independent off trade channels as well as selling to selected national and international customers.
As a credit controller you will play a key role in managing the debts of the company by ensuring that customers pay within their agreed terms, assist in resolving account queries and build strong relationships with customers while creating a rapport based on trust and mutual respect.
You will require to have good organization and communication skills with the ability to engage with both external and internal customers to negotiate payment solutions, in often difficult circumstances, that secure the best outcome for the company.
KEY RESPONSIBILITIES Process new account application forms and carry out checks using credit agencies for customers applying for credit terms - informing sales representatives when new account are opened and the level of credit approved
For new international customers apply for credit insurance keeping the appropriate sales representative up to date with progress
Processing and allocate incoming customer receipts
Manage the direct debit run process and inform the appropriate sales representative of returned direct debits that aren't immediately settled
Send out month end statements to customers
Maintain and monitor credit limits
Provide copy invoices & statements to customers on request
Liaise with customer services and sales representative to resolve customer queries
Pursue overdue invoices and payments via telephone and email
Keep detailed records of collection activities and conversations with customers
Keep sales representatives up to date with late and slow paying customers
Negotiate fair repayment plans with customers who are struggling to pay their debts
Liaise with Sales Directors on taking legal action to recover debts if all other options have been exhausted
Respond to Administrator request for customers that have ceased trading
Providing regular updates to the Head of Finance on problem customers
OTHER RESPONSIBILITIES Undertake any additional duties at the request of your manager that is deemed to be within your competency.
Adhere to all Alliance Wine Company policies and procedures