We're looking for a seasoned Creative Project Manager to join our close-knit Client Services team.
About the role In this newly created role, you'll be responsible for managing projects from start to finish, ensuring client expectations are exceeded and deadlines are met.
This will involve detailed project planning, regular client liaison, co-ordination of internal teams and external partners, and the flexibility to juggle multiple projects with different deadlines.
Projects will range from complex, strategy-led multi-channel marketing campaigns to the development of individual marketing assets, such as animations, websites, films and social media content.
You'll also oversee the smooth running of our studio – directing our schedule and managing our relationships with key delivery partners.
This role will suit a detail-orientated person, who is analytical and digitally savvy – with good people and communication skills.
Working alongside our Account Directors and Managers, this role will report to the Head of Client Services.
About Eleven We're a strategy-first creative agency that likes to feel good about the work we do in the world.
So, we focus all our efforts on creating effective campaigns and content for organisations with social good at their heart.
This supports our agency mission to 'create a brighter, fairer world'.
We work with clients such as Oxfam, Living Wage Foundation, The King's Trust and University of Suffolk.
Find out more at elevenagency.co.uk Accountabilities Manage multiple customer projects (including complex projects) at once – spanning brand and identity; creative and production; film and motion; and strategy and campaigns.
Co-ordinate and manage all internal and external resources to ensure all projects are delivered on time, on brief and on budget.
Liaise with Account Directors/ Managers to involve them in milestone meetings and keep them up to date with the progress of their clients' projects.
Write briefs for the strategy/creative teams to bring your customers' projects to life.
Achieve project revenue, chargeable time and profit targets.
Deliver exceptional customer service.
Lead regular customer project meetings, both in creative development and activation phases.
Carry out all project administration work (e.g.
raising purchasing orders, invoicing, budget reconciliations) in a timely manner.
Prepare and deliver reports and presentations relating to your projects.
Support and mentor other members of the Client Services team as required.
Manage our relationships with key delivery partners e.g.
animators, production companies, digital media partners, media agencies, etc.
Source and onboard new supplier partners, as required.
Analyse agency data, identify trends and produce agency reports.
Manage our relationship with our IT partner.
Oversee internal audit process to underpin our ISO:9001 accreditation.
Champion best practice use of Synergist (our agency management software) across the agency.
Champion best practice use of Asana (our project management software) across the agency.
Oversee agency finance admin e.g.
invoicing customers, approving purchase invoices and credit control.
Line management of an Operations Executive.
Attributes Confident and supremely well-organised project manager.
Skilled at building relationships with customers and colleagues (at all levels).
Strong personal accountability and drive – with the ability to manage a busy and varied workload – ensuring quality is never compromised.
Excellent written and verbal communication skills.
Meticulous attention to detail.
Skilled at interpreting and analysing data.
A keen eye for great creative which meets the brief, and a positive approach to delivering creative feedback.
Ability to work collaboratively in a fast-paced environment.
Excellent customer service skills.
Skilled at prioritising tasks and managing your workload.
Good understanding of all areas of the marketing mix.
Comfortable working with new systems and software.
Skills & experience A proven track record (3+ years) of successful project management in a creative/digital/marketing agency environment (essential).
Experience of using agency management systems like Synergist (desirable).
Experience of using project management systems like Asana (desirable).
Benefits Competitive salary (£30-40k dependent on experience and/or expertise).
Hybrid working policy (a blend of office and remote working – with two days a week in the office).
Close-knit and supportive team.
Inspiring office environment (we're based in a lovely, converted chapel).
25 days holiday per year (plus bank holidays) – rising to 30 with length of service – plus your birthday off.
Option to take additional unpaid leave or purchase additional leave.
3 days volunteering leave per year.
2 days training leave per year.
Appointment flexibility.
Enhanced sick pay.
Enhanced maternity/paternity pay.
Contributory pension scheme.
Employee Assistance Programme.