Content Executive (Loyalty)

Do you have a knack for persuading people, understanding what really motivates them, what they want to read, and how to make content that makes people feel something?
If that sounds like you, we want you to be our next Loyalty Content Exec.
We want someone who can make our customers love Chip with compelling content.
Working very closely with the Brand Content Lead, you'll sit on our new Loyalty Squad, and your wider team will be our highly collaborative in-house creative team.
Day-to-day, you'll be paired with a CRM manager, and work with them to create the right content that's delivered to the right people at the right time, to make them love Chip and our brand.
Taking people on a journey from a new customer through to becoming a real advocate for Chip, exclaiming "wow this app is amazing." Specifically you will be tasked with writing emails, blogs, webpages, push notifications, app and social content as needed.
You'll also be expected to edit, proof and peer review your colleagues' work as a key part of our in-house creative team's QA process.
We need someone who can get to grips with our products, understand what the real benefits of Chip are and sell them to people.
But your challenge will be to work with the team to build the softer side of Chip, and help make us a brand people want to be a part of and recommend to their friends.
To do this you'll need to have a strong creative streak, know how to structure an article, write tight impactful copy and have a feeling for both written and visual storytelling.
Ultimately you need to know what makes people tick.
Think about the little things you can create to make someone smile or feel impressed with every interaction with Chip.
We're not expecting you to be a CRM or a financial expert, but you need to be enthusiastic and knowledgeable about the industry and what we do at Chip.
If you know your way around canva/figma etc, and platform native social media content tools that'd be a huge plus too.
This is a junior role.
So, we're open to recent graduates, but if you don't have any work experience in finance or content marketing, we'll need to see evidence that you can write/create content, you have a genuine interest in the industry.
What you can expect to be doing: Working very closely with the CRM team to deliver impactful content with a performance mindset Working as part of a collaborative and driven in-house creative team Writing emails, push notifications, blogs, webpages and creating other content as needed Proofing, QA and peer review content Keeping a library of content up to date Making data driven optimisations to content What we're looking for: Evidence of content creation / writing ability (a portfolio of work, a blog) Impressive attention to detail Have worked in collaborative environment Drive to come to work to move metrics and win Understanding of how to persuade, motivate and excite people Passionate about content and building brands Switched on to current affairs with an interest in investing / finance This is a junior role, suitable for recent graduate, or someone with a few years of marketing or content experience looking to get into fintech.
Nice to have Agency / in-house creative experience Exposure to direct response copywriting / CRM content creation What we're really looking for: ? Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
Although we're in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile.
We're sure you've got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.
We want a real person, with interests outside of work, to join our team.
You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction.
Doesn't matter to us.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS £29,000 - £31,000 per annum Discretionary share option bonus  Workplace pension scheme  Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements Unlimited holiday (policy not to count) ? Annual £1500 Personal Learning Allowance £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager Final interview with some of the team   Our mission is to build wealth for our generation Chip started out in 2017 as a clever app to help people save without lifting a finger.
Fast forward five years, and now we've grown into an award-winning wealth app used by over 500,000 people and managing over 4 billion pounds.
And we're not slowing down.
Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that.
We're building the wealth app for our community, giving them one place for saving and investing.
We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.
Who we are Chip has a creative and diverse team of 160, from all different backgrounds and industries.
We're driven and passionate people, but no one takes themselves too seriously.
Don't just take our word for it.
We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards.
Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and home life.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page.
Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs.
Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.