Support our students at every stage of their journey.Doing things differently.Contact and Engagement SupportSalary - 26, - £28, per annumFull time/ Fixed term contract (24 weeks) Starting: 6th January .
Ending: 20th June .
37 hrs a week, 5 days (2 days a week in the office minimum)About the RoleThis is an exciting opportunity to have a positive impact on the life and experience of students at NTU.
Developing a coaching style approach and an ability to listen to the needs of others, you will contact a wide range of students across NTU, either over the phone or through email, providing an empathetic and personalised level of support.You will be working within The Centre for Student and Community Engagement ().
A department dedicated to ensuring equality of opportunity for individuals from underrepresented backgrounds.
We take a whole student life cycle approach; by combining meaningful data and research at each stage, we promote access, participation and progression from higher education.
Our commitment to empowering individuals and strengthening communities lies at the heart of everything we do.As part of the CenSCE department, you will work within The Student Engagement and Analytics Team as part of the Contact and Engagement Service.
This team works to maximise NTU students' opportunities to succeed and progress in their courses and overcome potential barriers.
The team uses the to identify students who may be needing further support as measured by their level of engagement.
We then make supportive, student led telephone calls and provide email support, delivering a range of holistic resources and signposting to services across NTU.
About You The role of Student Contact and Engagement Support is to contact students either through email or over the phone, to build rapport and initiate coaching style conversations.
You will have strong listening skills and a high level of empathy.
Awareness of active listening, asking open questions and allowing students time to talk is important.You will learn new skills and use your valuable experience of working with people as you listen to the needs of the student and seek to empower them to find solutions for themselves.
Good record keeping is essential and you will have the ability to communicate clearly and effectively with students and staff alike.
We have a diverse team and we would like to appoint a team player who is passionate and highly motivated to deliver a quality customer experience.
All training will be provided, however, an experience of working in a similar, customer facing role will be an advantage.
If this sounds like you, then we'd love to hear from you.