Who are we?
At Mpac, we've been helping businesses evolve to meet new challenges for over 100 years.
While most companies offer automation machines, we craft complete automation ecosystems that are unique and personalised to our customer's needs.
Our business centres around our people, we want the best minds to be part of our team and we remain committed to nurturing a workplace culture that thrives on diversity, inclusivity, and innovation.
Position: Key Accountabilities - • Provide front line technical support on Vision Systems (Project a positive and professional manner and attitude at all times) • Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations) • Be exposed to the opportunity of algorithm development and improvement • Ensure Health, safety and welfare is a priority at all times • Electrical & Mechanical (Mechatronic) fault finding • Have an understanding of software fault diagnostics • Engaged to fulfil Customer satisfaction • Liaise with After Sales, Service manager and Technical on all issues and work progress • Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
• Keep up to date with the advances of technology through personal development.
• Provide full technical support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
• Carry out in depth maintenance processes on time with a "right first time" culture.
• Promote after sales services and identify areas of work using technical awareness on-site.
• Provide detailed written reports of all activities to your line manager • Assist in providing up-to date Operational Documentation for the End User • To fault find and rectify any running issues from initial request to resolution.
• Extensive travel worldwide at short notice (UK Passport and Full driving licence required) Deliverables - • Create front line customer relationship contributing to the high perception of MPAC Companies • Provide real world solutions to complex computer vision challenges • Contribute to the growing need for technical vision expertise within the company • Improve performance of problem solving through customer service • Build on an increasing portfolio of technical documentation that is delivered with MPAC End Machine Systems Requirements: • Strong analytical and problem-solving skills • A broad understanding of the location and purpose of a vision system within a full technical specification • Solid understanding of the workflow of vision inspection – (Image Acquisition, Image filtering, Part Location, Data Segmentation/Extraction, Data Processing) • Good communication and teamwork skills to collaborate effectively with cross-functional teams • Proven familiarity with tools for company-wide communications such as MS-Word and MS-Excel • A Bachelor's degree in Computer Science, Engineering or related field • Experience with vision algorithm software packages in a development environment • Proven ability to develop applications using either C# or VB.NET • Working knowledge of network architecture • Strong background of Mathematics Other information: Desirable - • Previous experience in use of any of the following vision software packages: • Teledyne Dalsa - Sherlock Vision System Software • Cognex – Insight Vision • Keyence – • MVTec – Halcon • Knowledge of a range of techniques within Optics and Lighting to help combat challenges in the inspection process • Skills in Linear Algebra, Pythagoras and Statistical Analysis