To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction.
Issuing courtesy cars and dealing with associated paperwork.Annual wage - £14,600.04 a year / £7.00 HourlyCustomer service specialist (level 3)Monday - Friday, 9.00am - 5.00pm.
Weekend work may be included.
40 hours a weekDuration - 1 year 6 monthsAs an apprentice, you'll work at a company and get hands-on experience.
You'll gain new skills and work alongside experienced staff.What you'll do at workBook customer cars in for repair / attention either by telephone or by way of personal visitsAs a result of this, prepare job cards and files as necessaryMaintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customerOn completion of the job, collect payment from the customer paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policiesHandling all relevant administrationWhere you'll work12 Nuffield Road, Cambridge, CB4 1TFTrainingAn apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Customer service specialist (level 3) - Equal to A levelYour training planYou will achieve a Customer Service Specialist Level 3 Apprenticeship Standard QualificationVRQ in PartsLevel 1 EV AwarenessThe apprentice will do their training in house with the skills coachThis will take place once every 28 daysThere is no college involved so no block release is requiredRequirementsEssential qualificationsGCSE or equivalent in:English and Maths (grade 4+)Let the company know about other relevant qualifications and industry experience you have.
They can adjust the apprenticeship to reflect what you already know.About FMGRSFMG Repair Services offer service, speed, quality and value for all aspects of vehicle services.
In, or near virtually every major town and city in the country.
Our business isn't just about fixing cars – it's about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle.
That's why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it's not by accident – that we're one of the UK's largest group of accident repair centres.After this apprenticeshipThe potential to work further up in the service department.
This could involve becoming an area service managerApply nowCloses Saturday 30 November