Business Unit: COO, Customer Support Salary range: £25,600 - £32,000 per annum DOE + red-hot benefits Location: UK Hybrid – one day a week in Leeds or Gosforth Live up to your potential.
Live a life more Virgin.
Our Team Collections Strategy are responsible for ensuring we effectively support customers who may be experiencing difficulty whilst also protecting the asset quality of our portfolios.
We're a team of collections specialists who monitor and optimise strategies across our secured and unsecured (Personal Loan and Overdraft) portfolios, including contact timing, channel and Forbearance tooling and criteria.
You'll support our end-to-end collections and recoveries strategies which involves working alongside our specialists to manage, maintain and optimise strategies.
If you love working with data, this could be the role for you!
What you'll be doing Provide input into the scoping, design, development and implementation of strategies, shaping new strategies whilst maintaining regulatory compliance.
Deliver insightful MI and commentary on portfolio performance against business plans, forecasts and risk appetite.
Monitor the performance of the business and provide early warning of adverse risk trends including new and emerging risks.
Use MI to monitor credit metrics of both new and existing business, including making recommendations for changes to manage emerging risks and the identification of new opportunities.
Promote and represent the team in cross-business projects and meetings.
Develop improvements in processes used across the team to generate further efficiencies in team delivery.
Manage and prioritise own workloads to align work and deliver to priorities defined from management.
Ensure full compliance with all internal and external legal and regulatory obligations.
Placing customers (internal and external) at the heart of decision making, ensuring that colleagues are customer focussed and committed to achieving the right outcomes for customers and for VM.
We need you to have A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues Either a relevant degree or qualification in the field of analytics or experience gained within a relevant field Excellent report writing and presentation skills with the ability to keep the complex simple First class communication skills with the ability to engage and collaborate with others SAS / SQL coding experience.
Good understanding of secured or unsecured finance products We would love it if you had… Experience of collections strategy development Awareness of financial regulations and obligations We really need you to have the skills and experience listed in the essentials you'll need to bring section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you!
Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)? plus the option to buy more.
Up to five extra paid well-being days per year?.
20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market-leading pension.
Free private medical cover, income protection and life assurance.
Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role?
If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank.
As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives.
We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers.
Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.
We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.
If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ****** It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job.
In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.
Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting.
These include credit and criminal record checks and three years' worth of satisfactory references.
If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.