SS&C Technologies seeks a Client Services Manager.
You will develop and maintain exceptional client relationships to designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description Service Management Develop existing client relationships with relevant Clients Liaison with the clients' oversight team to ensure that service meets requirements Manage the communication and participate in resolving any service issues Understand client's business /products Keep abreast of current client relationship status through the regular review of Management Reports e.g.
Client feedback Issue Management Contact points for day-to-day service issues raised to or by Client or internal contacts Produce & maintain Service Issues Log on a weekly basis Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs Attend (weekly) Client conference call Reporting KPIs Review and validate KPI pack information Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels Provide commentary for KPI pack Stream Reporting Ensure relevant information is available for Lead CSM representation at weekly Stream meeting Communication Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions Meeting Management Participate in meetings (internal and external) & conference calls, as required Attend necessary internal prep meetings Involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.
Develop SS&C product knowledge Team Management Initiate and participate in departmental Best Practice discussions cross streams Additional responsibilities To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.