Client Service Delivery Specialist Team Lead – Global Broking Centre Do you enjoy the challenge of working in a busy environment, supporting colleagues deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look likeYou will be responsible for managing key technical activities across the broking / placement process. A usual day as a Client Service Delivery Specialist Team Lead will involve:
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.Building strong relationships with CSD colleagues, brokers and other internal stakeholders.Providing SME technical placement advice to the Brokers as required.Complex post-placement query handling.Liaising with underwriters and Aon network offices.Sharing best practices.Implementing changes to tools and documentation needed to support effective service delivery.Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.Identifying issues with processes handled in teams and driving a process to find and implement solutions.Producing and monitoring the risk life cycle report for your team's workflow to ensure your policies are on track with performance targets.Collaborating with Client Service Delivery colleagues to meet divisional targets.Representing CSD in certain GBC-wide technical initiatives.How this opportunity is differentThe Client Service Delivery team has created value by sharing best practices, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately: right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.
Skills and experience that will lead to successHigh attention to detail.Ability to work to deadlines.Ability to work individually and in a team.Relevant experience within the insurance industry required.Understanding of insurance risk.Excellent listening, organisation, and presentation abilities.An organised, highly personable, and approachable individual, who is a skilled communicator.Willingness to learn and share knowledge.Understanding of Word and Excel.Technical knowledge and an in-depth understanding of the process from pre to post placement.Subject matter expert providing technical guidance and support to brokers on complex risks.Team management experience required.What's in it for youDiscretionary bonus.Pension and life assurance scheme.Private medical care.Cycle to work scheme.Virtual GP and employee assistance programme.Workplace savings scheme.Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.Structured onboarding & training process.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ******.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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