Overview and what we offerSalary CompetitiveMon - Friday 37.5hrsLocation - Stockport or DerbyRefer a friend for £1000 bonus which is unlimited!Generous holiday entitlementDay off for your birthdayStaff AwardsHotel and airline discountsEmployee Assistance ProgrammeOUR COMPANY CULTURE IS.....
Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!At Clarity we not only listen, we adapt and we deliverWho we are and what we doWe're a global, multi award winning Business Travel Company and we make business travel straightforward!
By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination SportsYour new roleWe are actively seeking dedicated Business Travel Consultants, This role is ideal for individuals who are goal-oriented and excel in a target-driven environment.
Our consultants play a critical role and are expected to handle and manage high-volume client interactions efficiently, consistently aiming to surpass our established service goals.You will be joining us as an Business Travel expert with strong knowledge and experience of GalileoAs one of our experienced Business Travel Consultants you will be booking Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation.What you need to succeedYou must be a clear and confident communicator with confidence in dealing with people at all levels.
You'll need to possess great organization and time management skills and thrive in a fast-paced environment.
You will be able to own & manage your own workload and it is essential you haveprevious Business Travel Consultant experience, with working knowledge of airline, rail fares and ticketing.In the role of a Business Travel Consultant, each day is engaging and full of opportunities.
You'll begin by aligning your daily objectives with our performance targets and client needs, setting the stage for a productive day ahead.Your typical responsibilities will include:Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.EssentialPrevious 1 year working as a Business Travel Consultant at a TMC to be consider for a remote working, Derby or Stockport offices.Leisure travel, hotel, rail or strong customer service experience required as a minimum for Manchester and East Kilbride and other officesStrong knowledge of Galileo GDS System is essentialExcellent attention to detail, accuracy, and the ability to follow instructions.Ability to consistently hit targetsExperience of working in a target performance environmentAbility to work under pressure and to tight deadlines fulfilling SLA AgreementsExcellent verbal and written communication skillsExcellent knowledge of Word and Excel – creating and maintaining documents