IT Services, Dartington House, Oxford Business Systems Support Analyst- 2 year Fixed Term Contract IT Services ensures the University of Oxford has the robust, reliable, and high-performing IT facilities we require to support the distinctive needs of those engaged in teaching, learning, and research.
System Support Analysts provide a vital contact point for users throughout the Collegiate University for key Business Service applications and work within Resolver Teams.
What We OfferAs an employer, we care about our employees' wellbeing and this is reflected in the range of benefits that we offer including: Flexible hybrid working modelAn excellent contributory pension scheme38 days annual leaveA comprehensive range of childcare servicesFamily leave schemesCycle loan schemeDiscounted bus travel and Season Ticket travel loans The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.
About the Role You will take ownership of support incidents for a small number of business systems, carrying out the analysis and testing necessary to identify solutions or system enhancements.As the key point of contact, you will build strong relationships with our colleagues within Research Services who are the Process and Business Owners of the Research Administration Systems, as well as colleagues within The Card Office, and the Bodleian Library Admissions Office who are responsible for the production of membership cards for staff, students, and visitors.This is a new post and although it is initially advertised as a 2 year fixed term post, it is anticipated that this will become a permanent post once the project phase is completed.
About You You will need experience of implementing and supporting systems software, ideally in acomplex and diverse organisation.You will have excellent written and verbal communication skills, including the ability to relate effectively to users at all levels of seniority.Strong analysis and problem-solving skills are also essential.
A detailed job description is available.
We would welcome applications from candidates who might not yet meet all the criteria, but who can demonstrate the ability to develop the required skills.
Application Process