Job summary NHS Herefordshire and Worcestershire Integrated Care Board Business Support Officer - Continuing Healthcare Agenda for Change - Band 4 Permanent Full Time Vacancy Based in Kirkham House, Worcester or St Owen's, Hereford.
Interviews will be held face to face at Kirkham House, Worcester.
Please note that the vacancy may be closed early if we receive a high number of applications.
We encourage interested candidates to apply at your earliest convenience to ensure your application is considered.
'Please note that the H&W ICB does not offer Visa Sponsorship'.
Main duties of the job The post holder will be responsible for supporting and monitoring the 'Scheduling' function of the Continuing Healthcare process; primarily the arranging of appointments, and diary management, for the Nurse Assessors in order to complete assessments to determine eligibility of CHC funding.
The role will include liaising with Senior Management, members of the public and other stakeholders, whilst also supporting a team of Business Support Assistants within the same area of the process.
About us In return, we provide a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment.
We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working.
Joining our inclusive and innovative team comes with a range of attractive benefits including: Employee Assistance programmes and access to a wealth of on-line health and wellbeing support Competitive NHS Pension Scheme Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment Generous holiday entitlement, which increases in line with service.
There is also the opportunity to purchase additional leave.
Flexible working patterns to support individuals work-life balance.
If you are an enthusiastic, inclusive individual committed to supporting others then we could be the perfect organisation to help you flourish.
Job description Job responsibilities We are looking for an enthusiastic self-motivated Business Support Assistant to support the Herefordshire and Worcestershire Continuing Healthcare team.
This role is an exciting opportunity to form part of a dynamic team committed to providing high quality services.
The successful candidate will be able to work effectively within a team operating across multiple bases, and will be enthusiastic, highly motivated, flexible and multi-skilled.
The post holder will be responsible for supporting the Referrals, Assessment and Review team in processing aspects of the Continuing Health Care pathway including new referrals, DST assessments, package of care reviews and safe and well checks.
This role will include close liaison with both NHS partners and wider organisations including the private and voluntary sector.
Most of all we are looking for someone who is enthusiastic to get involved, learn and who enjoys being part of a fast-paced environment.
Person Specification Qualifications Essential 4 GCSE's grade 9-4 (inc Maths & English) or equivalent RSA 3/OCR Text Production/Word Processing Level 3 or equivalent NVQ Level 4 Administration or significant relevant experience Experience Essential Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Experience of working within a fast paced working environment.
Significant experience of routine office systems and detailed processes.
Experience of working with multiple Microsoft applications and the internet, eg.
Microsoft Teams and Office 365, Sharepoint, Word, Excel, Powerpoint Demonstrable supervisory experience of a small team.
Desirable Previous NHS administration experience Experience of Broadcare Skills Essential Extensive organisational skills and competencies Ability to manage and prioritise own workload, working without close supervision.
Demonstrates the ability to work independently using own initiative to plan and prioritise workload.
Ability to manage sensitive information with confidentiality and in line with GDPR and Information Governance legislation.
Desirable Negotiating skills