Job summary An exciting opportunity has arisen as a bank administrator to provide effective & efficient reception and administration duties to support the smooth running of the Patient Access Centre and Clinic Reception at Liverpool Women's Hospital.The successful candidate will play a crucial role in ensuring the smooth operation of our office by managing various administrative tasks, supporting staff, and maintaining an efficient work environment.
This position requires proficiency in computerised systems, excellent phone etiquette and strong organisational skills.A bank colleague will support planned and unplanned absences between 8am- 6pm Monday-Friday as determined by the needs of the business.
Main duties of the job Responsibilities Perform general clerical duties, including filing, data entry, and maintaining organised records.
Manage incoming and outgoing communications, including phone calls and emails, demonstrating excellent phone etiquette.
Undertaking the booking and scheduling of patient appointments and associated administrative duties.
Collaborate with team members to facilitate effective communication within the office About us Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families.
Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place.
We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible.
As well as developing services on our current site we have long-term aspirations for the future.
We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below: Video: Online brochure: Job description Job responsibilities Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached.
Person Specification Qualifications Essential Educated to GCSE level or equivalent including English and Mathematics.
European Computer Driving Licence (ECDL) Qualification or equivalent.
Desirable Additional Customer Service or Administration qualification such as an NVQ Qualification.
Experience Essential Experience of working in a NHS contact centre, reception or equivalent appointment booking environment.
Previous experience of data entry/ input.
Desirable Knowledge of a hospital-based Patient Administration System.
Knowledge Essential Understanding of confidentiality, Data Protection and Caldicott principles.
Able to recognise and resolve routine issues referring where appropriate Knowledge of NHS waiting time requirements and procedures.