Band 4 Continuing Healthcare Support Worker X10

Job summary The post holder will play a keyrole in supporting the Continuing Healthcare (CHC) Service.
Working within theremit of the current National Framework for NHS Continuing Healthcare andNHS-funded Nursing Care, the post holder will deliver an effective andcompetent level of service that is consistently client-focused.The post holder will assist and support in the facilitation ofmulti-disciplinary assessments and reviews, in line with standard operatingpolicy and procedures.
The post holder should possess basic knowledge of the NHS Framework forContinuing Healthcare and NHS Funded Nursing Care; along with local policy andpractice related to CHC.We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Main duties of the job Information Management Responsibilities,including:Supporting the Continuing Healthcare team to ensure National Frameworkcompliant processes and local processes are completed in a timely manner, aswell as suggesting amendments and or new processes are implemented to supportthe effective running of the service.Communicating information, risks, issues and dependencies, includingbriefings and reports.Policy and Service Development:Actively support the Continuing Healthcare team in working towards goalsand objectives.Maintaining up-to-date knowledge of legislation, policies and guidance.Support the delivery and development of standard operating proceduresand processes, including those for Personal Health Budgets (PHBs), within theteam.Ensuring the principles and duties of safeguarding are holistically,consistently and continuously applied.Makes suggestion on improving their own working area to improve servicedelivery.
About us NHS SomersetIntegrated Care Board (ICB), known as NHS Somerset is the statutory NHSorganisation responsible for implementing a health and care strategy developedby the Integrated Care Partnership.NHSSomerset consists of approx.
350 staff, across 8 directorates, with multipleteams within each directorate.
Weencourage applications from people of all backgrounds and welcome applicationsfrom underrepresented groups.
When recruiting, we are committed to equality ofopportunity for all.
We believe that the best organisations are those thatreflect the communities they serve.Weoffer flexible working from your first day of employment and we also have anagile approach to home / office-based working.
Please note however, that youwill be required to work from our HQ, Wynford House in Yeovil for 2/3 days perweek and that elements of the role may require you to travel to other locationsacross Somerset, to attend in-person meetings and meet the needs of theservice.
Please consider this before applying.Note for existing NHS Employees applying for Fixed Term vacancies at NHS SomersetIf you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only.You should gain agreement from your current employer before applying to allow you to be released on secondment.Please ensure the reference section confirms your current HR Department details.Thankyou for your interest.
Job description Job responsibilities PURPOSE OF THE ROLE:Thepost holder will play a key role in supporting the Continuing Healthcare (CHC)Service.
Working within the remit of the current National Framework for NHSContinuing Healthcare and NHS-funded Nursing Care, the post holder will deliveran effective and competent level of service that is consistentlyclient-focused.
The post holder will assist andsupport in the facilitation of multi-disciplinary assessments and reviews, inline with standard operating policy and procedures.
The post holder should possess basicknowledge of the NHS Framework for Continuing Healthcare and NHS Funded NursingCare; along with local policy and practice related to EY RESPONSIBILTIES OF THE ROLE:Information ManagementResponsibilities, including:Supporting the Continuing Healthcare team to ensure National Framework compliant processes and local processes are completed in a timely manner, as well as suggesting amendments and or new processes are implemented to support the effective running of the service.Communicating information, risks, issues and dependencies, including briefings and reports.Policy and Service Development:Actively support the Continuing Healthcare team in working towards goals and objectives.Maintaining up-to-date knowledge of legislation, policies and guidance.Support the delivery and development of standard operating procedures and processes, including those for Personal Health Budgets (PHBs), within the team.Ensuring the principles and duties of safeguarding are holistically, consistently and continuously applied.Makes suggestion on improving their own working area to improve service delivery.Human Resources Shows junior staff andpeers support with their local inductions.Operational Support:Highly motivated and enthusiastic individual toprovide and coordinate administrative services to include sourcing andcollating records, populating national tools for CHC, the preparation ofagendas and minutes, taking appropriate follow-up action as required.The post holder will be required to review andcollate patient related documentation of individuals who are requesting NHSContinuing Health Care funding or require a Review of their care needs.
Onoccasions, this may involve travelling to an individuals care setting.The post holder will be required to identifyevidence of health care needs by following the guidelines as described in theNational Framework for NHS Continuing Healthcare and NHS-Funded Nursing Careusing various computer systems and liaising with other health and social care professionals.Use up to date knowledge and evidence when undertaking care reviews andcare planning, advising and promoting health and well-being The post holderwill make person centered, evidence-based judgements in partnership with othersinvolved in the care process to ensure high quality care.Recognise the limits of own competency and appropriately requestsupervision from a Registered Nurse to ensure the delivery of commissionedsafe, high-quality care.Deliver and coordinate clinical reviews, personalised health budgets andcare planning to a caseload of patients as delegated by the Line Manager.Ensure that all interventions are patientcentered; delivered compassionately, with dignity; whilst challenging andescalating poor practice / performance.Report any concerns related to patients carefollowing case management to a Registered Nurse within the Continuing HealthcareTeam or Continuing Care Team for appropriate escalation to Care QualityCommission, Safeguarding services.Communication and Relationships:Excellent communicationskills to enable effective communication with a range of internal and externalstakeholders.Communicate clearly,effectively and confidently with people in the workplace, following detailedand/or multi-step instructions.Provide written andoral information on specific projects/workstreams.Produce effectiveemails, short reports, presenting information in a manner suitable for theaudience.Work with otherstowards achieving shared goals, learning from mistakes and being open to theopinions of others, receiving and giving constructive feedback.Demonstrate honesty,integrity, care and compassion when dealing with others ensuring you utilisetact and persuasion skills as and when necessary.Assess the root causeof the problems, and deal with them and with people with honesty and integrity,showing interest in your work and seeking and valuing the contributions ofothers.Understand your rightsand responsibilities in the workplace including promoting equality ofopportunity, valuing diversity and maintaining confidentiality.Make best use ofresources including time, to achieve agreed goals for service delivery, takingresponsibility for own actions and self-development and demonstrating effectiveteam leadership.Be open and respondconstructively to change, coping with uncertainty and assessing and minimisingrisk.To arrange / schedule assessments and reviews for CHC Assessors, including contacting individuals and family members / representatives and other relevant professionals, as required.The post holder will berequired to record formal minutes for a range of meetings where discussions areoften complex and detailed.
Recording subsequent decisions made and ensuringappropriate follow up action is taken to progress these decisions.Support and maintain appropriate and effective office managementsystems to ensure a smooth flow of information within the department.
Workingproactively, implementing changes to local procedures and processes to improveefficiency, where appropriate.Collaborative Working andStakeholder Management:Maintaining constructive relationships with a broad range of internal and external stakeholders.Working closely with care providers involved in delivery of the service.Fostering transparency and a person-centered approach with individuals, families and representatives.Leadership and StaffManagement:Attending team meetings including team supervision sessions for support; identifying and sharing good practice.Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.The post holder will carry out any other delegated duties that may be required by a manager.The post holder will always adhere to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed.Financial and Physical Resources:To work within agreed systems, processes and to attend specialist panels to secure best value for money, and packages of care that meet an individuals assessed clinical needs.To ensure case management represents value for money within available funding.Planning and Organisation:Managing time effectively,prioritising work to meet competing demands and deadlines and adjusting theseas priorities change.The postholder is expected tobe self-motivated and self-starting to be capable of acting on own initiativein areas such as background research and problem solving, as well as decidingwhen it is necessary to refer to line management.Processing high volumes ofinformation quickly and accurately.Ability to deal with sensitiveand confidential issues in a fashion that merits empathy, tact, andprofessionalism.
Person Specification Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Qualifications Essential Needs to be comfortable/confident using non-routine work procedures and practices which require an intermediate theoretical knowledge that is quired through formal training or equivalent experience.
5 GCSEs grades C or above including Maths and English or equivalent.
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable Evidence of Continued Professional Development (CPD).
Communication Essential Ability to communicate to a high standard both verbally and in writing with colleagues, patients and their families and external stakeholders.
To independently deal with telephone calls and enquiries in an efficient, sensitive and confident manner, exercising judgement to analyse and resolve problems and referring on to the relevant team member as appropriate.
Ability to deal with potential difficult and challenging behaviours in a sensitive and confident manner.
Be able to build and sustain relationships both internally and externally.
Excellent interpersonal skills.
Experience Essential Understanding of Continuing Healthcare and Funded Nursing Care procedures and legislation.
Excellent administration and IT Skills including a working knowledge of Microsoft Word, Excel, Outlook and Teams.
Excellent organisation skills with the ability to prioritise work whilst dealing with conflicting demands with minimal supervision.
Awareness of equality and valuing diversity principles.
Understanding of Confidentiality, Data Protection and GDPR.
Experience of working in a health care environment.
Experience of producing briefing papers, proposals, reports, and correspondence to variety of audiences.
Desirable Knowledge of Personal Health Budgets (PHBs).
Experience of PHB Delivery in Continuing Healthcare.