C.H.
Robinson is seeking an Associate Operation Coordinator to join our Manchester team and play a key role in supporting our logistics operations.In this role, you will maintain contact with clients, build strong relationships, and ensure quality and efficiency in tasks such as creating orders, scheduling appointments, tracking shipments, and invoicing.
You'll monitor task boards, respond to customer and carrier requests, and validate load data to meet company and client standards.
This is a fantastic opportunity to gain hands-on experience in the logistics industry while contributing to a dynamic and collaborative team.Ready to take the next step?
Apply today!RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Track and monitor shipments, keeping clients informed about any issues or delaysMaintain accurate load data in systems, ensuring compliance with company and customer standardsCoordinate customs documentation and resolve related issues promptlyCommunicate with customers and carriers to address requests and ensure satisfactionSchedule appointments and oversee shipment progress through tracking and tracingMonitor task boards and email accounts to respond to inquiries efficientlyDocument events using SOP knowledge and escalate issues when necessarySupport overall logistics operations while prioritizing quality and client relationshipsQUALIFICATIONSRequired:High school diplomaPrevious customer service experience or experience in the logistics fieldKnowledge about customsEffective communication, prioritization, and time management abilitiesDemonstrated communication, prioritization, and time management skills Ability to act quickly and adapt in a dynamic environmentStrong problem-solving skillsOpen to learning and developing new skillsBasic proficiency in Excel and OutlookPreferred:Experience with TMS systems is a plusKnowledge about customsPrevious customer service experience in a call center or similar environmentWHAT WE OFFERReal opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platformsFlexible work arrangements to support a healthy work-life balance (2 days of work remotely after a trial period)Comprehensive benefits: competitive salary and performance-based bonuses, Life Insurance, Healthcare Plan,Questioning if you meet the mark?
Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.
Here at C.H.
Robinson, we're building a diverse and inclusive workplace where all employees feel they belong.
If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.
You may just be our next great fit!