COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel.
The result is an urban retreat that is cool, accessible and sophisticated.
COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
Role overview: As the Assistant Head Concierge at COMO Metropolitan London, you will manage the concierge team, ensuring all enquiries and bookings are fulfilled through its relationship with reservation agents.
You will create and maintain a thoughtful relationship with your team, developing a high degree of guest recognition and be able to assist guests with their needs.
What we will offer you Competitive salary of £33,534 + Service charge Employee rates for all COMO Hotels & Resorts worldwide 3 complimentary nights stay in any COMO Hotel or Resort worldwide Employee discounts on Nobu London Career development opportunities £450 for introducing someone to any COMO property.
Company sick pay Access to free financial advice Access to an Emlpoyee Assistance Programme; offering support and advice An exciting calendar of wellness and engagement activities Free meals on duty Key Responsibilities Assist the Head Concierge supervising the day-to-day operation in Reception, Guest Relations, Concierge and Housekeeping Take ownership of guest requests and dollowing them through to successful completion, in a clear and concise manner Ensure every guest receives service that is consistent and in line with COMO Metropolitan London's mission statement and required LQA standards Responsible for the Concierge department training, and updating training records on a monthly basis Attend Golden Key Meetings - a minimum of 3 meetings required per annum Who You Are Customer Service Skills : Excellent communication and interpersonal skills Experience: Previous experience in a similar role Organised: Strong organisational skills and attention to detail Team player: Ability to work collaboratively with the hotel team Problem Solver: Capable of handling guest issues and resolving them efficiently Passionate : A genuine passion for hospitality and guest service Golden Keys Membership: Desirable, but not essential AMRT1_UKCT