Assessment Officer (Scale 6)

Who You Are You are a customer-focused professional with a thorough understanding of national and corporate policies, procedures, and statutory legislation.
Your ability to effectively engage with vulnerable and challenging customers showcases your responsive and positive approach.
Being part of a team comes naturally to you, and your professionalism is evident in every customer interaction.
What the job involves This role involves working within the rent collection service for Housing Gateway Ltd, focusing on tenants needs and ensuring proactive collection services.
Youll be responsible for contacting tenants in rent arrears, assisting them with payment arrangements, and maximising income.
The position requires you to work collaboratively, sometimes across teams with relevant partners, and is based at the Civic Centre.