Description Napier is a new breed of financial crime compliance technology specialist.
Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.
At Napier, our mission is to fight financial crime through automation & AI.
We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier.
Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
After successfully securing a £45million investment to fuel our ongoing growth and to further invest in our AI products, we are currently building out our Tech Hub in Belfast - this is a super exciting time to join Napier in Belfast as we expand.
As we continue to expand internationally we are looking to hire an Application Support Engineer to focus on our ongoing growth in EMEA.
Reporting to the Head of Support, you will have a background in support to take part in an ambitious transformation of our customer support capability, that will be utilising a client technology stack of Linux virtual machines to cloud-native, containerized Kubernetes applications running on every public cloud including Azure, AWS, GCP and many more.
Your day to day: Application Support Engineer Supporting our customers, quickly and efficiently resolving issues via on-hands technical troubleshooting across our technology stack.
Building excellent relationships with clients to achieve the highest level of customer satisfaction.
Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
Collaborate with other departments in the company to deliver positive customer outcomes Work with product management and development teams to channel client feedback & solutions into future releases Provide technical KB documentation for extremely complex workarounds/solutions.
Using your experience to improve key operational process Ability to read complex application logs and determine the likely cause.
Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
Participate in the on-call rotation, including weekend coverage Do you have what it takes?
Experience of working within an ITIL framework to investigate and resolve incidents Build and maintain an internal knowledge base to facilitate knowledge transfer across the support department Foster a culture of delivering high levels of customer satisfaction Knowledge of Cloud Environments, Linux Knowledge of SQL and knowledge in database management Basic knowledge of DevOps practices Strong problem-solving skills with the ability to work in a collaborative environment A proactive approach to identifying and resolving technical challenges Effective time management skills for efficient prioritisation Strong communication skills to convey technical concepts to both technical and non-technical stakeholders Why Napier?
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians Group life assurance policy Income protections policy Access to our employee wellbeing programme 25 days holiday + bank holidays and an extra day off to celebrate your birthday Enhanced Maternity & Paternity leave An open and flexible culture that allows you to work in the best way for you Private health and dental insurance Interview Process: 30 minute Talent screening, 1 hour Hiring Manager call.
We are compliance technology specialists.
Our platform is founded on broad experience and deep expertise; and our products increase efficiency and minimise risk by successfully combining big data technologies with AI and machine learning.
It all adds up to the world's first truly intelligent compliance platform.
But tech is only half the story.
Our intelligent approach is applied to underpin your policy, process and procedure, so you can focus on specific outcomes.
The Napier platform is fast, scalable and easily configurable, as well as user-friendly.
It rapidly strengthens your AML defences and trade compliance capabilities, while meeting your company's compliance obligations and challenges in any sector.