Administrator

Job summary We have an excitingnew opportunity to work in the main hospital reception and Diagnostic Centre inWoking.Are youfriendly, hard-working and self motivatedIf theanswer is yes then this role could be for you.As we openthe new Diagnostic Centre at Woking Community Hospital, we are looking forsomeone to join our friendly front line reception teamYou will bethe first person visitors and patients see when they arrive, and you needto show care and compassion at all times.Duties including answering all phone calls and queries in a polite andfriendly manner, signposting visitors and patients alongside booking in patients for MRI, CT, Ultrasound,Cardiology, Respiratory etc.
You will beworking as a part of multi-disciplinary team including radiographers and nursesSee jobdescription for full details of the roleThe hourscurrently available are 9am 5pm Monday, Tuesday, Thursday and Friday with theoption to pick up additional shifts as available Main duties of the job Provide a switchboard/reception service and bea focal point for all sources of information appertaining to the hospital andorganisational services.
Staying up todate with all issues relating to the hospital Using theTrusts Database and electronic record system: where necessary update thepatients details on each visit.
Using theTrusts Database to register patients attendance in Out-patients using thebooking system.
To follow necessary procedures to ensure clinical / nursingstaff are aware of the patients arrival.
Patients will be directed to thecorrect waiting area by reception staff.To dealappropriately, calmly and courteously with telephone enquiries regardingappointments.
Providing advice and guidance topatients, patients relatives, staff and other healthcare colleagues onappointments and other Trust Services.
About us CSH Surrey are part of the NHS and are Surreys largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence.
Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level.CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Job description Job responsibilities Provide a switchboard/reception service and bea focal point for all sources of information appertaining to the hospital andorganisational services.
Staying up todate with all issues relating to the hospital Using theTrusts Database and electronic record system: where necessary update thepatients details on each visit.
Using theTrusts Database to register patients attendance in Out-patients using thebooking system.
To follow necessary procedures to ensure clinical and nursingstaff are aware of the patients arrival.
Patients will be directed to thecorrect waiting area by reception staff.
Ensure allappointments are in the correct episodes and make corrections if necessary.
To dealappropriately, calmly and courteously with telephone enquiries regardingappointments and make necessary amendments.
Providing advice and guidance topatients, patients relatives, staff and other healthcare colleagues onappointments and other Trust Services.Informationand Reporting Use theTrusts Datix reporting process regarding the reporting of incidents withstaff, patients and incidents within the Trust.Technologyor System Support Using theTrusts IT service to record problems with IT systems Wherenecessary, complete Mandatory Training within the Trust CompleteSystems training when they are being introduced by the IT Department.Generalresponsibilities To support the departmentand organisation by carrying out any other duties that reasonably fit withinthe broad scope of a job of this grade and type of work.Deal tactfully with patientswho arrive for appointments cancelled on the day, either by telephone orface-to face.Liaise with patienttransport and ensure transport staff know where to take or collect the patient.Ensure patients waiting fortransport are kept comfortable with drinks and food.Exercises judgment while dealing with day today queries Liaise withsenior management and Porters on issues regarding security.
Assist withresolving communication issues as the last line of contact on the telephonesystem.
Reportalarm/switchboard faults to management and CSH Digital Services.
Frank alloutgoing mail and ensure that the correct/cheapest method of postage is used atall times.
Be aware ofthe procedures to be followed in the event of an emergency and takeresponsibility for informing other agencies in the event of an emergency.
Managedelivery of parcels to the back door and ensure appropriate delivery via thePorters.
Help theprocessing, sorting and pigeonholing of incoming Mail.
Supplyreplacement hearing aid batteries and provide information for repair servicesavailable.
Keep lockedaway a small float for the Porters to access when they collect the ward papersand bring back the receipt, ensuring all documentation is completed accordinglyEnsure that reception areasare clean, tidy and well maintained.Comply with requirements of the Data ProtectionAct, Freedom of Information Act and legislation issued in relation toconfidential dataAny other duties relevant tothe post, position and appropriate to the grade as specified by departmentalmanagementThisjob description is not exhaustive and the post holder may be required toundertake such other duties from time to time as are consistent with theresponsibility of the grade.
This job descriptionis subject to review and development from time to time in liaison with the postholder.
As an employee of Central Surrey Health Ltd you will be required toadhere to all the organisations policies and procedures Person Specification Qualifications Essential Essential Educated to a standard that would allow an individual to understand (read and write) simple communication instructions.
Excellent communication over the phone Willing to undertake statutory in-house training and to update skills Desirable Desirable Customer care qualification Skills / other Essential Experience of using communication equipment You have knowledge & awareness of diversity and human rights as appropriate to your role.
You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role.
Fast accurate data capture.
Excellent keyboard skills.
Ability to empathise and reassure patients.
Effective Team work Excellent communication skills, both written and verbal.
Problem solving and initiative.
Dealing with difficult or aggressive patients.
Ability to prioritising own workload and without supervision.
Calm, confident and able to work well under pressure.
Able to provide a customer focussed service Flexible approach to work Able to demonstrate that you are honest, reliable and trustworthy Treat patients, visitors, colleagues with respect Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service and the Trust Able to work with multidisciplinary team Good time management Desirable Previous NHS experience Flexibility to provide cover for alternative shifts as required Experience Essential Have the ability to work unsupervised and use initiative.
Clear speech Confidentiality Desirable Basic keyboard skills