Job Description Job Title: Administrator Job Type: Permanent Hours: 37.5 hours per week Job Location: Shepton Mallet Main Purpose of Role We are looking to recruit an Administrator who's main focus will be to operate and maintain the administration and customer service needs of the SGS Product Conformity Assessment (PCA) department under Governments & Institutions Services (GIS) relating to arranging inspections and issuing Certificates of Conformity for UK exporters.
Key Accountabilities To deal effectively with incoming enquiries by providing accurate and up-to-date information on various Conformity Assessment Programmes (CAP) offered by SGS.
To organise the administration for CAP services to a high level maintaining accuracy to an excellent standard.
To manage customer applications for Certificates of Conformity and act as one of the primary contacts to deal with any issues and/or information requests.
To work effectively with the Technical Centre (TC) for CAP services in SGS Manila/India/Dubai, providing the TC with relevant information to qualify compliance of the exporter and responding to TC requests for additional information when necessary.
To communicate effectively between the customer and the TC to achieve compliance to relevant country standards and be able to obtain an SR Number from the TC to issue the exporters Certificate of Conformity.
To undertake any other duties as identified by the Operations Manager such as general sales activities when required, e.g.
mail-shots, exhibitions.
Qualifications Skills, Knowledge & Experience English Language and Mathematics GCSE Level or equivalent (grades A* to C) Education to 'A' level standard or equivalent Good written and verbal communication skills Ability to prioritise work load To be accurate and organised Strong IT skills particularly in word & excel Decisive, Assertive, Results and Customer Oriented Fluent in English and any other language are an advantage Good communication skills Target and customer focused Knowledge of Google Adwords Experience of office QHSE Working within a standardised environment with a culture of continuous improvement Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.