Job DescriptionJob Title: AdministratorJob Type: Permanent Hours: hours per weekJob Location: Shepton MalletMain Purpose of RoleWe are looking to recruit an Administrator who's main focus will be to operate and maintain the administration and customer service needs of the SGS Product Conformity Assessment (PCA) department under Governments & Institutions Services (GIS) relating to arranging inspections and issuing Certificates of Conformity for UK exporters.Key AccountabilitiesTo deal effectively with incoming enquiries by providing accurate and up-to-date information on various Conformity Assessment Programmes (CAP) offered by SGS.To organise the administration for CAP services to a high level maintaining accuracy to an excellent standard.To manage customer applications for Certificates of Conformity and act as one of the primary contacts to deal with any issues and/or information requests.To work effectively with the Technical Centre (TC) for CAP services in SGS Manila/India/Dubai, providing the TC with relevant information to qualify compliance of the exporter and responding to TC requests for additional information when necessary.To communicate effectively between the customer and the TC to achieve compliance to relevant country standards and be able to obtain an SR Number from the TC to issue the exporters Certificate of Conformity.To undertake any other duties as identified by the Operations Manager such as general sales activities when required, mail-shots, exhibitions.QualificationsSkills, Knowledge & ExperienceEnglish Language and Mathematics GCSE Level or equivalent (grades A* to C)Education to 'A' level standard or equivalentGood written and verbal communication skillsAbility to prioritise work loadTo be accurate and organised Strong IT skills particularly in word & excelDecisive, Assertive, Results and Customer OrientedFluent in English and any other language are an advantageGood communication skillsTarget and customer focusedKnowledge of Google AdwordsExperience of office QHSEWorking within a standardised environment with a culture of continuous improvement