Job summary We are looking to recruit a full time Clinical Team Administrator /Receptionist to join Foxrush House, Adult Community Mental Health Team, on a permanent basis.
Main duties of the job The Reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, building and ordering responsibilities, as well as utilising electronic systems.
You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.This is a fantastic opportunity to join a friendly and supportive service.
Previous Reception / Clerical experience and customer service is essential Candidates should have experience of Microsoft Office software packages.BTEC Diploma/Leve 2 qualification ins a relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business AdministrationKey skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale.
About us In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues.
We are caring, compassionate and supportive team.
We value greatly each others' contributions and wellbeing of our staff members is very important to us.
We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.
Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role.
Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification Qualifications Essential BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role Experience Essential Data inputting experience.
Experience of general office duties.
Customer service experience Knowledge/Skills/Experience Essential Able to communicate well, verbally and written (articulate meaningful, legible and appropriate to the audience) Numerate - to be able to undertake basic calculations/information.
Ability to use and maintain office systems Ability to word process documents and complete information accurately.
Follow and work within defined procedures Can demonstrate attention to detail.
Ability to prioritise workload and work on own initiative within procedures and with supervision.
Ability to work as part of a team, sharing knowledge and training.