Job summary Greystoke Surgery - require upto 1 full time post (part time hours can be worked to cover the hours) due to the expansion of our administrative team.NHS pension available.NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team.
We are based in a brand new Health Centre with fabulous facilities.This is a key post in our practice, processing information to a high degree of accuracy.You will have a high standard of IT literacy and be able to learn and apply training given.
You will be very well organised and methodical and will help us provide top quality patient care.
Main duties of the job You will have a high standard of IT literacy and be able to learn and apply concepts of training given.
You will be very well organised and methodical and will help us provide top quality patient care.You will be the first point of contact for patients and this is an incredibly demanding role.
You should have excellent customer care skills and experience.
About us We are an NHS GP Practice providing NHS services to our practice population of 10,500 patients.NHS pension available.If you would like an informal chat, please telephone Jenni Dollman, Practice Manager or Marie Finlay, Office Manager on 01670 511393.
Job description Job responsibilities Toprovide a high quality reception service to all users in a professional,courteous and efficient way.Bethe first point of contact for the practice projecting a positive, friendlyimage to all service users either in person or over the telephone and directthem to the most appropriate service for their needs.ResponsibilitiesReceptionGreetand direct patients and visitors Makeappointments both in person and over the telephoneDealwith requests for home visits according to the practice protocolDealwith general enquires from patients and external agencies Generalassistance to practice team and respond to the needs of the doctors/nursesduring surgeryProcessdaily tasks received from patients and team membersCollectpayment for Non-NHS workAdministrationRegistrationof patientsReturnmedical records for patients who are deceased/leaving the practicePhotocopyingas requestedProcessingpatient change of addressProcessincoming mailScanningof correspondencePrepareoutgoing mail Inputand extract data from the practice computer systemPrescriptionsProcessrepeat prescriptions in accordance with the practice policyHandout repeat prescriptions ensuring patient identity is verifiedDealwith prescriptions queries from patients and pharmaciesGeneralKeepthe waiting area and reception tidy at all timesMakerefreshments for doctors, other team members or visitors to the practice asrequestedEnsureconsulting rooms are well stocked Anyother reasonable duties assigned by Office ManagerConfidentialityPatients trust us with and allow us to gather sensitiveinformation in relation to their health care needs.
They have a right to expect that staff willrespect their privacy and act accordingly.In line with their daily duties the employeemay have information relating to patients and their carer, practice staff andother healthcare workers.
They may alsohave access to information relating to the practice as a business.
All such information is strictlyconfidential.Information relating to patients, carers,colleagues, healthcare workers or any business matters may only be shared withauthorised persons and in accordance with the practice policies and proceduresin relation to confidentiality.
Person Specification Qualifications Essential NVQ2 minimum expected.
IT literate Knowledge of medical terminology please refer to person specification for full criteria Desirable S1 experience.