Job summary Wide Way Medical Centre cares for 16000 patients in East Merton, SW London.Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff.We are dynamic and innovative.
We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential.
Main duties of the job Tobe responsible for undertaking a wide range of secretarial and administrativeduties and the provision of administrative support to the multidisciplinaryteam.
Duties can include but are not limited to, the processing of information(electronic and hard copy) in a timely manner, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders and in accordance with current policies, including the use of theelectronic referral service (ERS).
About us Wide Way Medical Centre cares for 16000 patients in East Merton, SW London.Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff.
Job description Job responsibilities Thefollowing are the core responsibilities of the medical administrator.
There maybe on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:a.Processingincoming and outgoing mailb.Fileand store records as requiredc.Photocopydocumentation as requiredd.Actionall incoming faxese.Processletters as requested f.Dataentry of new and temporary registrations and relevant patient informationg.Scanningof patient related documentation and attaching scanned documents to patientshealthcare recordsh.Processreferrals to external agencies such as secondary carei.Inputdata into the patients healthcare records as necessaryj.ActionGP2GP tasksk.Processreferrals using the electronic referral system (ERS)l.Processrequests for information SAR, insurance / solicitors letters and DVLAformsm.Processincoming e-test results, ensuring they are referred to the relevant cliniciann.Readcode data on Emis Web o.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriatelyp.Manageall administrative queries as necessaryq.Carryout system searches as requestedr.Maintaina clean, tidy, effective working area at all timess.Supportall clinical staff with general administrative tasks as requestedt.Processall DNA letters in accordance with current protocolInaddition to the primary responsibilities, the medical administrator may berequested to:a.Partakein audit as directed by the audit leadb.Producemeeting agendas and record the minutes of meetings where required.c.Supportreception staff, providing cover during staff absencesd.Bookappointmentse.Completeopening and closing procedures in accordance with the duty rotaf.Asrequired support the Reception Team in the management of repeat prescriptions,ensuring they are processed accurately and efficiently Person Specification Qualifications Essential Does not require sponsorship - Must have valid right to work in UK Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care