Administrator

Job summary Due to the retirement of a long standing member of our team we are looking to recruit an administrator to aid with all aspects of recall management, audit and data collection and to support our clinical team.
This is an exciting opportunity to be pivotal in an evolving role within the practice.
Main duties of the job Ensure that recall letters are sent to patients for them to have all the appropriate tests done and book in to be seen for their long-term conditions, medication monitoring, vaccinations and all other ad hoc tests.
This is an evolving role and the job description may be adjusted over time.
About us Overdale Medical Practice has a list size of 12,000 patients covering a number of villages between Nottingham and Derby.
We have a well established and supportive administrative and reception team, aiding a large clinical team consisting of nine GPs, three advanced clinical practitioners, a long term condition team and practice nurses.
As will as an in house pharmacy team, MSK specialist and social prescribers.
Job description Job responsibilities Main Duties/Key Tasks:Workwith the admin and management team to increase prevalenceof disease registersto ensure that all work is being appropriately claimed forEnsurethe efficient running of the practice disease registers, carrying out searches,audits and recalls as required.Reviewthe recall system and potentially lead the implementation of a new systemMaintainrecalls to ensure they are updated regularly.Workwith the clinical staff to ensure all QOF targets have been met before movingon recalls.Checkaccurate read coding of patients records and liaise with clinical staff to haveamended as needed.Ensurethe appropriate blood/urine forms are generated within the ICE system andincluded within the patients invite.Ensurepatients identified as needing a recall are contacted by either SMS, email,letter or telephone in a timely manner and invites are read coded in thepatients record.Supportthe practice in maximising achievement of QOF, IIF, DES and other practicetargets by working closely with the admin and management team.
Managethe recalls of any patients requiring ad hoc recalls as required.Registernew patients, upload patient registration questionnaire and ensure recalls areadded and up to date.Workclosely with the Pharmacy team to ensure Shared care monitoring is in place andensure any medication monitoring is kept up to date.Supportingthe pharmacy and clinical team as requiredUnderstandthe different timescales for patients vaccinations and ensure patients areinvited to attend as required.Managevaccination campaigns such as influenza and covid Supportthe team in producing data for auditsCarehome co-ordinationCoil/ implant waiting listsThis is not an exhaustive list and may be changed from time to time as necessaryConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth& Safety:The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to includeUsing personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identifiedEqualityand Diversity:The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/ProfessionalDevelopment:Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:Thepost-holder will strive to maintain quality within the Practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holder should recognise the importance ofeffective communication within the team and will strive toCommunicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContributionto the Implementation of Services:Thepost-holder will:Apply Practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate Person Specification Qualities / attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Qualifications Essential Advanced numeracy skills Excellent keyboard and computer skills Excellent communication skills Other Essential Flexibility of working hours/able to work at the desired times Flexibility to provide additional hours Car driver Desirable Experience of Primary Care Experience Essential Experience of Microsoft Office software Desirable Experience of working in a public reception environment Experience of telephone switchboard operation Experience of dealing with the public/patients Experience of SystmOne clinical system Experience of sending letters / text messages to patients and running reports